If the video isn't playing on FilmStadt, what should I do?

Publish date: 2024-03-10 17:53:57

If you encounter issues with video playback or see an error while trying to play a video, it might be due to the following reasons:

• Unstable internet connection
• Outdated web browser
• The video has been removed from the server it's embedded from, or its privacy settings have been changed.

Here are steps you can take to resolve the issue:

• Check if you have a stable internet connection.
• Try playing the video in a different browser (e.g., the latest versions of Chrome, Firefox, or Brave).
• If the above steps don't help, or if you see an error in the iframe (e.g., "Video is unavailable"), report the issue to FilmStadt Support – the video might have been removed from the external server and is no longer available, or there might be issues with the external video player.

To report a non-playing video:

1. Visit the FilmStadt Support contact page.
2. Select "Video is not playing on FilmStadt"
3. In the message, describe the issue and provide the link to the video you're trying to play.
4. Submit your report – we'll investigate the problem and fix it within 48 hours